Business network infrastructure uptime is critical. Network downtime can result in hundreds of unproductive hours and tens of thousands of dollars in lost revenue. Your ability to conduct business without interruption is crucial when building relationships with clients, providing exceptional customer service and maintaining a professional reputation. In an effort to minimize downtime, Tushaus Computer Services offers Critical Care Agreements.

A Critical Care Agreement gives your organization peace of mind by offering guaranteed response times for technical support along with parts availability for HP servers and critical network components from various partners.

Response Time Options

• 4 Business Hours - 8:00 a.m. to 5:00 p.m., Monday through Friday
• 2 Business Hours - 8:00 a.m. to 5:00 p.m., Monday through Friday
• 4 Hours - 24 x 7
• 2 Hours - 24 x 7

The server parts portion of a Critical Care Agreement utilizes HP's Spare Parts Depot. Through the Spare Parts Depot (access agreement required), Tushaus can obtain HP file server spare parts within four hours of troubleshooting and the determination of which parts are necessary for solving the problem.

Protect your company from network downtime with a Tushaus Critical Care Agreement. Contact us for more information.