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IP Communication Services
Dealing with multiple vendors and integrating their products strains the resources of even large companies
with dedicated IP departments. A partnership with Tushaus allows you to gain the breadth of our expertise
to build a powerful, reliable network from a single vendor, so all the components work transparently together
and you have just one place to go for support. Our goal is to help your company achieve its business
objectives and thrive in today's competitive business environment.
Communication Consulting
Tushaus Computer Services Communication Consulting services provide you access to our technical knowledge
and business planning resources. We can assist you in evaluating your current environment and determine
cost-effective approaches to enhance your business communications while reducing your overall costs. We seek
the best solution for your short and long-term goals. Services include:
- Conduction of a network performance evaluation & voice readiness assessment
- Identification and evaluation of your company's communication strategy
- Review of your call routing processes and mobility requirements
- Examination of your carrier services and optional programs
Contact Center Design and Integration Services
For many companies, the customer contact center is the value differentiator for their business. Our service
is focused on the contact center environment and the facilitation of the integration of various hardware and
software products to support this critical environment. These services may include customized applications
like customer telephony integration (i.e. "screen pop") that links front and/or back office systems to drive
additional functionality at the customer service agent's desktop. Other services include off-site setup and
configuration, network on-site staging and installation, software application installation, testing and report
formatting.
Multimedia Contact Center Design and Integration Services
Multimedia Contact Center services give you the ability to respond to customers no matter how they choose to
communicate with you. We can design and deliver solutions that queue not just calls, but faxes, voice mail
messages and e-mail so that you can respond within minutes to a client's request. Performance measurement is
also critical to ensure your customers are being serviced in an efficient manner regardless of the medium they
use to contact you. Experienced Tushaus resources can assist with developing appropriate service levels by
media as well as the development of performance metrics to ensure adherence.
Unified Messaging Services
With Unified Messaging your "inbox" becomes your central repository for e-mail, faxes and voicemail messages.
Unified Messaging also affords you the ability to have message notification sent to a pager or another phone
based on time of day. Tushaus personnel are experienced at identifying your user's needs and configuring the
solution to support those needs.
Speech Recognition
Integrating Speech Recognition into your IP Communications solution gives your callers personal attention,
improves call efficiency and reduces cost. Whether you use this powerful functionality internally or to field
calls from outside the office, speech recognition makes connecting with your party as easy as saying their
name. Tushaus has the experience and knowledge to effectively integrate this application with your
IP Communications solution.
Switch Integration
In today's business environment it is often necessary to integrate with various PBX infrastructures. Tushaus
has experience in integrating numerous traditional PBX switches with Cisco's Voice over IP solution. This
includes the analysis and evaluation of the environment as well as coordinating the implementation with the
various vendors.
Integrated Networking
Integrated Networking involves the integration of voice and data over one integrated wide area network (WAN).
We will tailor a solution and tune a network to meet your needs, saving you from incurring significant long
distance toll charges.
Contact us
to learn more about IP Communications Services.
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