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Cisco Unified Communications Solution
The Cisco Unified Communications Solution consists of:
- An open and extensible call-processing platform
- Rich-media communications applications
- Management tools
Cisco Unified CallManager
At the heart of the Cisco Unified Communications System is the Cisco Unified CallManager call-processing
software which manages telephony features and functions. It is a scalable, distributable, and highly
available enterprise IP telephony call-processing solution with the following features:
- Highly scalable, supporting up to 30,000 lines per server cluster
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Ability to support a full breadth of communications features and applications, including SIP-based
applications
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Highly available for business continuity, supporting multiple levels of server redundancy and survivability
- Support for a broad range of phones to suit varying user requirements
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Choice of operating system environments: Windows server-based implementation or Linux-based
appliance model implementation
Cisco Unified CallManager Express
Organizations can now scale IP telephony functionality to a small site or branch office with a solution that
is simple to deploy, administer, and maintain. The Cisco Unified CallManager Express product offers customers
a low-cost, reliable, and feature-rich solution for deployment.
This solution enables the large portfolio of Cisco access and integrated services routers to deliver a
comprehensive set of features commonly used by business customers, facilitating the deployment of a
cost-effective and highly reliable unified communications solution for the small office.
Cisco Unified CallManager Express provides the following benefits:
- Cost-effective, converged data and voice solution inside Cisco Integrated Services Routers
- Key system/small PBX features plus innovative convergence applications for up to 240 users
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Intuitive graphical user interface for easy installation, adds, moves, and changes; internetworking
with Cisco Unified CallManager
- Unmatched investment protection for future growth
Cisco 7900 Series IP Phones
These communications devices are designed to
take full advantage of the power of your converged voice and data network, while offering the convenience and
user-friendliness you expect from a business phone.
They are designed to enhance productivity and meet the needs of different users within your
organization.
Cisco Unified IP phones provide:
- LCD displays, including dynamic softkeys for call features and functions
- Support for information services including Extensible Markup Language (XML) capabilities
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The ability to customize XML-based services to provide users with access to a variety of information such
as stock quotes, employee directories, or any Web-based content.
Cisco IP Communicator
This software-based application delivers enhanced telephony support through the
PC and is designed to meet diverse customer needs as a supplemental telephone that provides high-quality voice
calls on the road, in the office, or from anywhere that users may access their corporate network.
Cisco Unity® Messaging
Whether you're in the office, at home, or on the road,
Cisco Unity allows you to manage all your messages using the tool-laptop, telephone, desktop PC, cell phone,
wireless PDA-of your choice.
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Cisco Unity Unified Messaging delivers full featured voice mail and the ability to manage email,
voice, and fax messages from a single mailbox. Unified messaging helps business professionals manage how
and where they want to be reached, enhancing communications, productivity, and responsiveness. You can
listen to your e-mail over the telephone, check voice messages from the Internet, and send, receive, or
forward faxes to wherever you are. Cisco Unity Voice Messaging features robust automated-attendant
functions that include intelligent routing and easily customizable call-screening and message-notification
options.
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Cisco Unity Express enables small and medium-sized businesses (SMBs) and enterprise branch offices
to cost-effectively integrate voice mail and auto attendant services inside Cisco routers for a lower
total cost of ownership and increased employee productivity.
Cisco Unity Express provides:
- Affordable messaging and greeting services for increased customer service and rich employee communications
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Intuitive telephone prompts and a Graphical User Interface (GUI) for fast, convenient voicemail and auto
attendant administration
- Scalability from 4 to 16 concurrent voice mail or auto attendant calls and 12 to 250 mailboxes
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Deployment flexibility with Cisco CallManager Express, Cisco CallManager, and Cisco Unity systems
Cisco Unity® Connection combines voice messaging, integrated messaging, speech recognition capabilities,
and call-routing rules into an easy-to-manage system for midsize organizations with up to 1500 users. These
services help you use voice commands to place calls or listen to messages in "hands-free" mode and check
voice messages from your desktop, either integrated into an e-mail inbox or from a Web browser.
Cisco IP Contact Center (IPCC)
Cisco IPCC meets the needs of companies with
either formal or informal contact centers. The IPCC solution can be used to:
- Provide sophisticated call routing to ensure each call reaches the right person at the right time
- Improve your contact center reporting and analytics so management can make informed business decisions
- Extend your workforce with expert agents and remote agents
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Create a better customer experience through features like conditional routing, call-in-queue and expected
wait time messages
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Increase efficiency of customer-service agents by offering real-time data displays of calls in queue
and current wait times
Cisco Unified IP Interactive Voice Response (IP IVR)
Contact centers are
under constant pressure to speed response time to customer inquiries, provide consistent customer information
across multiple channels, and most importantly reduce operating costs. To help meet these demands
Cisco's Unified IP IVR:
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Facilitates self-service applications such as access to order status information via touch-tone input or
speech recognition technologies
- Enables customers calling a contact center to use voice commands to retrieve the information they require
without ever speaking with an agent, or-if required-to quickly navigate their way to the correct department
or agent that can help them
- Deliver notification to users through e-mail, fax, pager, and short message service (SMS)
- Provides standard real-time and historical reports to efficiently manage contact center resources
Cisco MeetingPlace
This solution is a rich-media conferencing application that seamlessly integrates voice, video, and
Web conferencing capabilities. Cisco MeetingPlace is deployed "on network", behind the firewall.
The intuitive interfaces make setting up, attending and managing meetings simple and straightforward.
Cisco MeetingPlace for Outlook is a core component of the Cisco MeetingPlace solution that integrates
rich-media conferencing into Microsoft Outlook's user environment. Organizations that use Microsoft Office
for business communications will find the Cisco MeetingPlace integration with Outlook calendar and e-mail
to save time and enhance productivity.
Cisco MeetingPlace for Outlook integrates with Outlook's meeting scheduling so that users can reserve
Cisco MeetingPlace audio, video, and Web conferencing resources at the same time as they invite people
and reserve conference rooms. When the user sends the invitation, Cisco MeetingPlace for Outlook places
the conference details, such as dial-in number and Web URL for collaboration, into the meeting invitation.
When invitees accept the invitation, the conference details are placed in their calendar, ready to use at
the time of the meeting.
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