As one of Microsoft’s top partners in the entire Midwest, companies turn to Tushaus to help them leverage Microsoft technologies to help them achieve their business goals and objectives.  Tushaus is a 120-person Milwaukee-based company that serves customers of all sizes from our Milwaukee, Oshkosh, and Green Bay locations.   We provide SharePoint services to our clients and we leverage it extensively internally.  To take our capabilities to the next level, we’re formalizing a SharePoint practice and we’re looking for TWO SHAREPOINT TOP GUNS to help us shape and launch it.  This is a terrific ground floor opportunity.  One person must be an expert in the functional aspects of SharePoint and able to understand customer’s business issues and develop innovative solutions utilizing SharePoint to meet their organizational and information needs. The other person must be an expert in the technical implementation, customization and integration of SharePoint at an enterprise level.  These are not entry level positions.  6-10 years of relevant professional experience and 2+ years of SharePoint experience is required.   Other desired skills include:

·         Excellent client-facing and presentation skills

·         Leadership and Mentoring experience

·         Willingness to share your experience by contributing to blogs, writing white papers, and delivering SharePoint training

·         Hands-on experience with MOSS 2007 and WSS3.0

·         Prior Consulting experience is a plus, but not a requirement

·         Limited travel within the state of Wisconsin

Compensation is commensurate with experience.

Tushaus Computer Services is an Inc. 500 company and a VAR 500 company with a solid track record of performance and innovation. As a leading provider of computer services we offer an exciting and energetic environment to grow, flexibility and challenging opportunities. We are seeking self-starting individuals with excellent communications skills, responsive customer service skills and the desire to be the best.  We offer competitive salaries, excellent benefits, including 401(k), stock options, medical, flex-time, and a positive professional atmosphere.

Primary Function

The primary function of the Director of Information Technology is to lead and manage the activities of our client’s Technical Services team to ensure maximum customer satisfaction while maintaining the productivity and profitability of the company overall.  The Director of IT will make recommendations and participate in the definition and execution of corporate goals, cascading those goals downward to supervisors and direct reports.  The Director of IT will assume the lead role in addressing and resolving issues related to services delivery provided to the client.  This position will play a key role in the overall relationship with the client and the client’s strategic partners and vendors.

Education and Experience

Bachelor’s Degree (B.A., B.S.) from four-year college or university in IT, Computer Sciences or related field; Minimum two years related management or project management experience; or equivalent combination for education and experience.

Additional Required Skills and Competencies

Task/Project Management - Able to independently prioritize and manage assigned projects and tasks to accurately complete them by the due date with high customer satisfaction, while maintaining overall company productivity and profitability.

Personnel Management - Able to independently coach and mentor staff to maintain high employee morale, provide training and growth opportunities and handle personnel conflicts.  Recognizes and praises individual and team contributions.  Able to deal with and address performance issues

Customer Service Skills – Maintains customer satisfaction.  Takes ownership and responsibility in resolving customer concerns and issues. Proactively modifies processes, procedures and standards to ensure a high level of customer satisfaction.

Decision Making Skills - Able to display common sense when making decisions.  Makes the right decision for the right reasons.  Able to stay focused on the issues at hand.

Communication Skills - Able to effectively communicate in both written and verbal form to all levels of staff, management and customers.  Able to coordinate information flow within project teams, departments, customer and company management.  Able to negotiate/mediate ‘out-of-policy’ issues.

Interpersonal Skills - Must be pleasant and courteous to customers and employees.  Able to handle stressful situations in a calm and patient manner.  Must maintain optimistic and positive attitude.  Stands up for what is right, treats people with respect and takes responsibility for all actions.

Problem Solving Skills - Able to recognize issues and determine priority.  Able to quickly isolate and resolve urgent and important issues.  Able to proactively stop issues from occurring again and to anticipate future issues.  Able to stay focused on the root cause to solve the problem.

Leadership Skills - Able to establish and communicate vision and strategic plan to obtain the vision.  Understands, promotes and strives to obtain total customer satisfaction and continuous improvement.  Empowers and motivates the team to focus on and accomplish the vision.

Currently, we are seeking an experienced Mac Service & Support Technician for our small downtown Milwaukee office. This is a part-time position (20-30 hours/week) that may eventually ramp up to full-time. This position will primarily be responsible for break / fix bench work and interfacing with clients and customers, both on the phone and in person, to assess their needs, recommend solutions, and resolve technical issues. Specifically, this includes, but is not limited to, the following:

• Completing warranty and non-warranty repairs on Apple hardware;
• Installing, configuring, and replacing Macintosh hardware and system software;
• Technical troubleshooting; and
• Diagnosing and identifying hardware, software, and simple networking issues.

Requirements:

The ideal candidate for this position will have the right combination of technical and interpersonal skills. We are seeking an ambitious, self-starting individual with the desire to interact with clients, the ability to recognize new opportunities, and the confidence to propose solutions. Additionally, candidates must have:

• One or more years of hands-on Macintosh experience;
• Familiarity with TCP/IP, networking, and wireless networks in both PC and Mac environments;
• Manual dexterity;
• In-depth experience with OS X;
• Personable, professional demeanor;
• Attention to detail; and
• Exemplary customer service skills.

This position is responsible for defining requirements, overseeing projects, designing, developing and implementing Microsoft based applications. The qualified candidate must have professional experience providing technical direction and leadership in the architecture, design, development, and deployment of Microsoft solutions. The qualified candidate will also have deep and broad technical skills in .NET and related MS technologies/products as well as solid architecture and design skills.

Experience/Education Required:

• 5+ years professional experience
• Bachelor’s Degree in Computer Science, MIS or related field

Technical Skills Required:

• Expert-level expertise with ASP.NET, XML and Web Services, and Windows Forms
• Experience with large-scale applications in a leadership role
• Expert-level competency in C#
• Broad experience with .NET Framework
• Experience with ADO.NET
• Third-party controls
• Experience with.NET 3.0 (WF, WCF, WPF, WCS)
• Expert-level experience with one or more emerging technologies such as Atlas
• Experience creating custom controls for either ASP.NET or Windows Forms
• Experience with SQL Server 2000/2005
• Security, including CAS and WCS
• Strong knowledge of SharePoint Portal Server 2003/2007

Additional Skills & Competencies:

• E-commerce or Web 2.0 background
• Software Development Lifecycle (SDLC) experience, agile development models
• Must be a self-starter who requires minimal supervision.
• Must have strong analytical and problem-solving skills
• Experienced in problem solving, and able to follow a methodical implementation process
• Excellent communication, interpersonal, and organizational skills.

• Consulting with clients/prospects to analyze their technology needs;
• Designing, installing, and configuring new networks as well as diagnosing and identifying problems with existing networks;
• Installing, configuring, and replacing network hardware and software, including server hard drives and controllers, I/O boards, modems, anti-virus solutions, network interface cards, communications devices, hubs, switches, routers, UPSs, etc.;
• Designing, planning, installing, configuring and implementing network operating systems;
• Installing and configuring software on network servers to coexist and comply with network operating system standards and requirements;
• Designing, installing, and configuring remote access solutions;
• Installing, configuring and efficiently utilizing network management and diagnostic software;
• Diagnosing and resolving hardware, software and WAN performance and compatibility issues;
• Installing, configuring and interpreting performance measurement software and hardware to operate under the various topographies used by clients;
• Programming macros or scripts in applications;
• Performing network administration duties (i.e. creation of users, configuring peripherals, assigning rights, network security, etc…);
• Managing WAN projects from planning, conception and design, through installation, configuration and implementation;
• Assisting in the development of technical proposals and quotations (equipment lists and scope of service details) for WAN installation projects; and
• Supporting sales as a technical resource for product and network technologies.

Requirements:

Ideal candidates for this position will have 5+ years of experience, preferably in a vendor/consulting environment, with enterprise network design, configuration, troubleshooting, and support, as well as the following:

• Experience with enterprise network technologies, including Cisco routers, switches, firewalls, wireless, security, and VPN platforms;
• Experience with network management and analysis (sniffers) technologies;
• A solid technical understanding of network configurations and topographies;
• Understanding of and ability to communicate the benefits and advantages of using various WAN solutions;
• Ability to creatively analyze and implement timely solutions to meet client requirements;
• Ability to independently manage the scope and outcome of all assigned tasks and projects by the given due date, with a high degree of customer satisfaction;
• Exemplary customer service, communication and interpersonal skills;
• Certifications such as CCNP, CCNA, CCIA, MCSE, etc. are a definite plus!

Qualified candidates interested in joining our growing organization are encouraged to apply, using the link below, for immediate consideration.

Experience/Education:

• Bachelor's Degree in Related Field, Project Management Certification Preferred
• 3-5 Years Professional Experience developing internet applications
• Minimum 1 Year Project Management Experience defining requirements

Additional Skills & Competencies:

• Task/Project Management - able to independently manage assigned projects and tasks to accurately complete them within budget and by due date with high customer satisfaction. Able to manage several developers. Able to manage several projects at once. Able to work independently and ask for technical assistance only when needed. Able to identify, estimate, and complete tasks required for the project.
• Problem Solving Skills - Able to recognize issues and determine priority. Able to quickly isolate and independently resolve issues utilizing all available resources. Able to proactively stop issues from occurring again and to anticipate future issues. Able to stay focused on the root cause to solve problems.
• Communication Skills - Able to effectively communicate in both written and verbal form to customers and management. Able to create project documentation for all phases of the project including: requirements document, functional specification, design specification, user documentation, system documentation, status updates, testing documents and help files. Able to effectively communicate both good and bad information to a customer in a passive manner.
• Interpersonal/Customer Service Skills - Must be pleasant and courteous to customers and employees. Able to handle stressful situations in a calm and patient manner. Must maintain a positive attitude in all situations. Must act professionally. Able to independently sell development services or assist in the sales processes.
• Knowledge / Experience - Must have a general understanding of all other development languages used within the department. Must have a general understanding of database concepts. Must have a general understanding of several databases. Must be able to effectively direct a team to design, develop, and install quality systems. Must have a detail understanding current trends in Internet technologies and rapid application development methodologies. Must be able to design good user interfaces. Must have a general knowledge of all aspects of development. Must understand and follow development standards. Must be able to provide input to develop and improve the development standards. Must be able to effectively test or lead the test on applications to provide for a quality system.

COMPUTER OPERATOR

We have an immediate need for an experienced Computer Operator to work onsite at our client’s location in Wauwatosa.  Expertise in Windows XP workstation and the Microsoft Office suite of products is required. This position is primarily responsible for running jobs on the client’s IDX/Centricity system – per specific written protocols – in order to generate precise, accurate, and quality output for the client.  Secondary duties involve providing after hour support on the help desk phone lines.

Additionally, this position is responsible for:

·         Printing and shipping generated output to various client departments;

·         Identifying, analyzing and resolving system production problems to avoid incorrect or delayed output generation;

·         Manipulating production schedules accordingly when issues occur to mitigate the disruption of other schedules;

·         Communicating system and production issues, as appropriate, to keep users, co-workers, and managers informed;

·         Assisting with the rotation and storage of backup tapes; and

·         Receiving and responding to after-hours helpdesk calls – employing escalation procedures as necessary.

Requirements:

To be considered for this position, candidates MUST be:

·         Willing and able to work Wednesday, Thursday, Friday and every other Saturday from 7 PM to 7 AM (schedule is non-negotiable);

·         Dependable and reliable – this is of utmost importance!

·         Flexible –  willing to cover co-worker shifts in the case of illness or vacation

·         Able to work with minimal supervision and complete shift duties on time

·         Able to lift up to approximately 50 lbs. (a full box of paper)

·         Familiar with all common Microsoft applications (experience with Citrix and Alpha VMS is

      helpful, though not required)

·         Help Desk experience in a Microsoft environment a plus